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FAQ (frequently asked questions)

Ready for collection

Provided that the document is shown as available in the catalog, it takes between one hour and 2-4 working days. This depends on the location of the document and the chosen pick-up location.

  • 1 hour for documents for which the ETH Library is the location and pick-up location
  • 1 working day for documents from another library of ETH Zurich
  • 2 to 4 working days for documents that are ordered via the SLSP courier

Collection note

You will receive a collection note once a document is available at your chosen collection point. You can check at any time in your user account whether documents that have been ordered are ready.

Delivery

Delivery of documents

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Private individuals:

  • The delivery of documents from the ETH Library by courier for staff libraries of ETH Zurich , members of the ETH Alumni Association and members of the ETH Board.
  • Free delivery by courier to your regular library, if affiliated with SLSP.
  • Fee-based postal delivery: Feesthat you collect at one of the ETH libraries is free of charge for you.
  • Similarly, there are no costs if you order books from the Zurich Central Library to be collected at one of the ETH libraries.
  • Documents from other libraries that are ordered via the SLSP courier for collection at the ETH library are charged CHF 6.- per item/document.

Members of ETH Zurich:

  • Ordering an item via the SLSP courier for collection at an ETH library is free of charge for you.

You can also search for and borrow documents from ETH Library Special Libraries on the shelves on site:

Delivery period

  • Within ETH Zurich: 1 hour to 1 day; depending on location of document and collection point.
  • Within the national library platformswisscovery: 2 to 4 working days.

Borrowing

Collection deadline

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Fines will be charged by the Swiss Library Service Platform (SLSP).

Reminder process

Loan period 14 or 28 days

  • Reminder: 2 working days after expiry of the loan period. No charge.
  • First reminder: 7 working days after expiry of the loan period
    CHF 5.00 per document
  • Second reminder: 13 working days after expiry of the loan period
    plus an additional CHF 5.00 per document
  • Third reminder: 19 working days after expiry of the loan period
    plus an additional CHF 10.00 per document (CHF 20.00 fine per overdue document in total)

Loan period 7 days

  • Reminder: 2 working days after expiry of the loan period. No charge.
  • First reminder: 5 working days after expiry of the loan period
    CHF 5.00 per document
  • Second reminder: 8 working days after expiry of the loan period
    plus an additional CHF 5.00 per document
  • Third reminder: 11 working days after expiry of the loan period
    plus an additional CHF 10.00 per document (CHF 20.00 fine per overdue document in total)

Loan period 1 day

  • Reminder: 2 working days after expiry of the loan period. No charge.
  • First reminder: 3 working days after expiry of the loan period
    CHF 5.00 per document
  • Second reminder: 4 working days after expiry of the loan period
    plus an additional CHF 5.00 per document
  • Third reminder: 5 working days after expiry of the loan period
    plus an additional CHF 10.00 per document (CHF 20.00 fine per overdue document in total)

Loan period for same day loans

  • Reminder: No reminder
  • First reminder: 1 working day after expiry of the loan period
    CHF 5.00 per document
  • Second reminder: 2 working days after expiry of the loan period
    plus an additional CHF 5.00 per document
  • Third reminder: 3 working days after expiry of the loan period
    plus an additional CHF 10.00 per document (CHF 20.00 fine per overdue document in total)